All posts by Mukund Mohan

My discipline will beat your intellect

Facebook at work – Is it for Collaboration, Communication or Content Sharing?

I have talked to individuals from 2 companies that are trialing Facebook at Work. They were not on #slack before and were not using Sharepoint or Yammer, so this was a new experience for both the individuals I spoke with.

One company uses a hosted version of Exchange, and another, much smaller, use Google Apps.

I was curious as to what they use Facebook at Work for, and how that changes “work”.


The smaller company uses it similar to how many companies use Yammer (Internal social network) or Slack. Mostly for sharing updates (infrequently) and still found that most people were still using email more than Facebook at Work. They did however find that internal calls / video and otherwise were easier with FB@Work.  Which to me, indicates that conference calls, video chats, etc, will likely migrate from Skype, Google Hangouts and other conferencing solutions to Facebook@Work with larger adoption.

The larger company had Sharepoint, but were using it largely as a “hosted file sharing system” than an “Intranet” – remember that term?

A few people had downloaded the mobile app for FB@Work, but many were still checking their FB account (personal) more frequently than the FB@Work.

I have seen that in many other companies as well – large and small. People tend to use what they are used to – Even though Slack is getting good traction, I think they are likely in a lot of trouble, if FB@Work gets faster adoption.

HR organizations seemed to like FB@Work more, apparently since the larger company I spoke with, was trying to recruit more younger folks, who have a natural desire and tendency to adopt mobile first solutions for “keeping in touch with the office”.

So, who will likely be the winners and losers if FB@Work gets massive adoption?

First, I think, it is going to take at least 3-5 years for the product to get meaningful (100+ Million) users. Primarily because most companies still want to be sure about their security and privacy concerns. The real adoption barriers will be central IT teams, not users.

The winners: Smaller apps, that build connectors to FB, similar to SlackBots etc.

The losers: Intranet solutions, corporate Instant Messaging products and Cloud Storage products will all be fair game to get displaced, is my bet.

What do you think?

Hindsight Bias: Focus less on outcomes and more on the process


Most every serial entrepreneur will tell you to focus on the process and discipline (building a great product, iterating collecting customer feedback), not on the outcomes (getting sold, going IPO or raising funding).

Process (or approach) is the methodology to achieve something.

Outcome is the result.

Outcomes are decided by various factors, some within your control and others outside. Luck for example.

Most people outside the startup tend to focus on outcomes. “Wow, you got sold”, “Whoa you raised a lot of money”.

Inside your startup the only thing you need to focus on is the process.

If you have a great outcome, without a great process, it is likely luck and not easily repeatable.

If, however, you have a bad outcome and have a process, you can revisit your process and tweak it to ensure better outcomes.

A strong process is a guarantee — not of outcome or results, but of the highest probability of obtaining desired results.

Barry Ritholtz

Using technology to reduce cost of living vs. major life costs

Eli tries to address a good question on “How can we use technology to reduce poverty”? In this he proposes that the 3 major costs are housing, food and transportation.

I think that’s short term, though.

The major cost of “living” is actually education – or costs to educate a child.

If you ask anyone that has kids they will tell you that besides home and food the only thing they are saving for is kids education.

To raise a child costs about $500K in the US. The cost in the first 16 years is  a “nominal” $150K to the $250K+ spent on their higher education and then another $100K for their wedding.

Using technology to reduce the cost of education is being tried, for e.g. with MOOC’s, but there’s a lot we can do to make it much less expensive.

The only 2 ways to scale a startup

If you have anything you want to scale, I think there are only 2 ways to do so.

Before you start to scale you need to document the steps of any “process” or discipline you want to scale.

  1. Additive Scaling: Add more resources, servers, etc. to steps that need more help in your process.
  2. Subtractive Scaling: Eliminate steps by automation.

Which works better?

Additive works better if your are relatively early in your scaling and the steps themselves are hard to replicate.

Automation always works better in the long run though. Which is why algorithms and robots will eliminate many of the current “tasks” performed by humans.

Scale Your Startup
Scale Your Startup


Is it better or worse to start a company during a “downturn”?

I personally prefer to start companies and new ventures “all the time”.  Keep experimenting is my motto.

That said I have been more successful building on new ideas when the “market is not so good”.

Why? Since I have been largely working on software ideas, they involved hiring and building small technical teams.

It is “easier” to hire during a downturn is what I have seen.

While many folks prefer to stay at a large company to “weather the storm”, the good folks can get new opportunities all the time.

They tend to look for interesting new work that can keep them engaged for 2-3 years instead of treading water.

Startup during a downturn
Startup during a downturn

On giving back

I took 2 months away from my writing to understand why I was writing. Initially I thought I’d write just for posterity and for me to document what I learned.

At some point having 106K subscribers became a vanity metric I would track daily. I started to write based on what would increase my readership and what pleased my subscribers. That was my mistake.

I naively thought, I was helping people by writing about what I learned. I also assumed I was “giving back”.

I truly believed this until I read this post by Rachel.

So, I will continue to write as often as I think is relevant, but focus on writing just to please myself. Selfishly, so to speak.

I totally understand if you wish to unsubscribe.

How to use “Semantic framing” to keep absolute focus on your top goals

I was reading a great research piece in the Journal of Consumer Research the other day about “Semantic framing“.

The primary reason was to keep up with not gaining all the weight that I had lost over the last year or so. I found out about the power of “I don’t vs. I cant”.

This is a really neat hack that I am using to avoid certain foods that are really bad for me, which I used to be “addicted to”. Specifically I was a sucker for Reese’s peanut butter cups. I had to get the fix each day after my lunch, which blew all my diet from my breakfast and lunch.

I have never had coffee in my life and tried tea a few times only to give up. I “don’t” drink coffee.

So, giving up things is not unnatural or out of habit for me.

Both the authors of this research have concluded that saying “I don’t” is more empowering for self-talk towards goal-behavior than “I can’t”.

For goal-directed behavior, meaning if you want to achieve a specific goal, using the word, I don’t do X is more powerful and gives you a sense of being in control than I can’t do X.

Cant vs. Dont - Don't is better
Can’t vs. Don’t – Don’t is better

For example, just me starting to say “I don’t eat Reese’s, has helped me avoid the chocolate 21 days in a row”. 45 more days and I can comfortably kick the Reese’s habit for good, based on the the 66 days to habit formation research.

I started to wonder where else I could use this and as I have mentioned before, I tend to do a pretty bad job of working on a project for extended period’s of time. I tend to have “shiny object syndrome”, which causes me to lose focus on the one thing that matters many times in a project.

That’s one of my resolutions to fix. I think I am already on the path to fix that since I have successfully figured out the exercise routine I need, the food and the fact that I have been writing for 9 months without missing more than 4 days.

This new hack is a trick in the book that I plan to use for more time to keep focus on the projects that matter, but saying to myself and others “I don’t”.

Instead of “I can’t make time for a new advisory position”, I am saying “I don’t have time”.

Less endearing to the receiver, more blunt, but more effective.

Well, maybe now I have to work on the empathy part.

The real use of this new tool of “semantic framing” is around focus on projects.

“I don’t work on more than 1 project at a time” is more empowering to my mind and prevent it from accepting multiple projects and failing at them all.