At the Gartner ITExpo in Orlando, we had Anthony and Tom talk about Enterprise 2.0 and Web 2.0 technologies. It was a good presentation talking about definition of Enterprise 2.0, who are the key vendors and best practices.
1. Its not a fad, a trend and so dont ignore Enterprise 2.0.
2. In an informal poll over 80% of the audience has implemented or has some adoption of Web 2.0 (Blogs, Wikis, etc.) at their companies
3. There are many vendors so there are not any best practices yet.
Bidirectional, mass collaboration is the key.