Adobe Community assessment

#

Question

Example
Responses

1

Company
name

Adobe
Systems Incorporated

2

Name of
community

Adobe Developer
Connection

3

Community
type

Developer

4

# of total
members

NA

5

Community
Manager / Evangelist (Name)

Jonathan
Wall

6

Community
moderators

NA

7

Date
community was started

September/October
2007

8

Average #
of daily posts

NA

9

Key
purpose of community

An
enhanced version of the Adobe Developer Community, the Developer Connection
was launched very recently (late September 2007). The key purpose is to
facilitate support and training for developers and to connect with other
Adobe developers worldwide.

Its users
are made aware of current trends and advanced techniques via blogs, forums,
exchanges, and events.

10

Platform
components for community

1.   
User Forums

2.   
Exchange for sharing applications and code

3.   
Adobe Developers’ Blogs

4.   
Blog Aggregator (Feeds/News Aggregator)

5.   
Documentation Resource Center

6.   
Flex  Cookbook – resource
for sharing code and solutions

7.   
User Groups

8.   
Adobe Labs – information on pre-released products and technology

9.   
Technical support for products

10. 
Trial downloads

11. Developer Center Article Archive

12. 
CSS Advisor – resource for queries on cross-browser
compatibility and CSS

13. 
Edge Newsletter – free newsletter with videos, ADC Update
Newsletter for Developers

14. 
Flex bug base – source for reporting and reviewing bugs related
to Adobe Flex builder & Flex SDK

15. 
Information on Product SDKs

16. 
Certification & Training resources

17. 
Developer Events

18. 
Support Plans for customers and developers by product

19. 
Search user groups, community experts and developers/designers
by technology/expertise (ADC introNetwork)

20. 
The ADC Developer Desktop – provides desktop notifications about
changes in status of bugs

11

Vendor for
community

In-house
(developed by a team of Adobe employees led by Jonathan Wall, Group Manager
for developer relations in the Platform Business Unit at Adobe Systems)

12

Top 3
great features / things about this community

  1. Ease of navigation and extensive content – Access
    to all features and components of the ADC website are provided on the
    homepage itself, ensuring easy navigation. The page layout and
    information architecture is user-friendly. The community also
    incorporates a broad range of developer-centric features and content
    into its website.  It focuses on the
    most important component of any developer community – technical content
    on core developer issues. This is done by means of articles, tutorials,
    videos, newsletters, forums, information exchange platforms and
    streamlined search features.
  2. ADC introNetwork – A social network for
    developers, the ADC introNetwork provides users with a search engine to
    for finding developers and/or designers by technology and Adobe product
    expertise. Users can search based on professional attributes, skills,
    professional background and even personality traits. One can also use
    the introNetwork as a job portal or for engaging certified developers
    close to their location.  
  3. Developer Spotlight – The community, as
    recognition of the efforts of developers worldwide, has created a Developer
    Spotlight program which features innovative developers every week. The
    developers are selected by other members of the community through online
    voting polls.

13

Top 3
items that need to improve for this community

  1. A community as big as this could do with a
    separate listing of the key contact points prominently.
  2. Having a stat counter listing the number of active
    users and the total number of users, is conspicuous by its absence. It
    is a good indicator of how dynamic the community is.

14

Comprehensive
community score

 

 

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